Frequently Asked Questions
Quickly find the answers to your questions about visiting Edinburgh’s award-winning visitor attraction.
Visiting the Chocolatarium
What are your opening times?
The number of tours that are running varies throughout the year but can start as early as 9am or as late as 8.30pm. Please check the calendar for availability.
The Gift Shop is open to the public daily 10am – 5pm and is accessible at the end of each tour.
Please note that the shop and attraction are closed on December 25th, December 26th and January 1st.
If you are booked on a tour outside of the shop opening hours, please ring the doorbell 5 minutes before the start of your tour and your tour guide will let you in.
Do you have facilities for luggage storage?
We are able to store a small number of items for visitors attending a tour. Luggage can only be kept while you are on the premises.
What are the ticket prices?
- Tour of Chocolate Adults £28, Children (6-15) £18.50
Note: Children aged 5 or under are not permitted. - Truffle-Making Experience £38
- Chocolate & Cocktails Experience £44
- Chocolate & Wine Experience £44
- Chocolate & Whisky Experience £44
Do you offer concession tickets for students and those who are over 60?
We don’t offer concession tickets at this time.
What is the minimum age for the Tour of Chocolate?
Tour of Chocolate
Six years old. We have a minimum age of 6 because…
- there are items in the environment that could be hazardous to young children such as an electric oven.
- visitors need to be able to listen to and follow health and safety instructions.
- the tour is designed for those with a minimum cognitive ability of primary school-age children and above rather than for preschool children that have hugely different entertainment and learning needs.
- there are times where you will be listening to a guide for up to 15 minutes. It is fun and interesting but can be a little long for some younger children.
- the chocolate-making counter is the height of a kitchen counter (90cm high) and this may be difficult for some younger children to reach.
Visitors attempting to bring children under the age of 6 will not be refunded as there is no way for the tickets to be resold.
Minimum ages for other Tours
- Truffle-Making Masterclass – Minimum age 12
- Chocolate & Cocktails Experience – Minimum age 18
- Chocolate & Wine Experience – Minimum age 18
- Chocolate & Whisky Experience – Minimum age 18
Can I bring a baby?
Babes-in-arms aged under 3 months are welcome provided that they are not yet crawling, and are carried safely in a baby carrier throughout the tour. If the baby needs to be taken out of the carrier or should they become restless, they must be taken to the waiting area.
A few things to keep in mind…
– babies must be in a carrier throughout the tour
– there is space to leave a pushchair in the waiting room but it is not permitted to take a pushchair around the building with you due to space restrictions
– we reserve the right to refuse readmittance without refund
The tour is not suitable for very young children who are already mobile!
Booking & Tickets
How do I buy or redeem a gift voucher?
We sell gift vouchers for all experiences. They can be posted or emailed to you and are valid for up to 2 years. Please see our gift vouchers page for how to buy or redeem a voucher.
How do I use my discount voucher or code?
Can I book a private event?
Do I need to print my confirmation email to check-in?
There is no need to print your confirmation email for you to check in.
What is your latecomers policy?
We reserve the right to refuse entry to visitors that are more than 15 minutes late for the start of their tour.
Latecomers or no-shows do not receive a refund, as just like a cinema or theatre, it is now usually too late for these places to be used by other visitors.
If arriving late for your tour, outside of the shop opening hours, please ring the doorbell and wait for your guide to let you in. It could take a minute or two.
We are no longer traveling to Edinburgh, can I cancel and get a refund?
Yes. Provided that it is more than 24 hours before the start of your tour time, you can receive a full refund, rebook to another date or receive a Gift Voucher.
I accidentally booked the wrong date, can I change it?
Do you offer concession tickets for students and those who are over 60?
We don’t offer concession tickets at this time.
Can I walk in and book and pay on arrival?
This is sometimes possible but we are frequently sold out and we strongly recommend booking in advance to avoid disappointment. This is particularly recommended if you are coming with children and essential in high season.
You're sold out, how can we join the waiting list?
If we are fully booked on the days you can visit, you can only join the waiting list online and let us know how many tickets you need and when you can visit
We’ll then get in touch by email if tickets become available. Unfortunately, we cannot accept waiting list requests by calling us, only by completing the form.
Language Accessibility
Do you offer the tour in other languages?
We don’t offer public tours in multiple languages but for private tours please get in touch with us with the following information:
- the language required
- details of the group attending
- date required.
Do you have audio guides?
No, we don’t offer audio guides. The experience is very hands on with lots of props in the environment to help understanding.
Is the tour suitable for someone with limited English?
Many people with a limited understanding of English have enjoyed a tour at The Chocolatarium.
The tour includes a wide variety of visual aids, props and products to touch, smell and taste which are often helpful to those who do not have English as their first language.
Much of the enjoyment of the tour comes from the hands-on aspects of the tour such as tasting and making chocolate.
However, please keep in mind that the tour is Guide-led and although they will be holding props, pointing at images or demonstrating things as they speak, there will be a significant amount of dialogue that will be beyond the understanding of someone with no or limited English.
We respectfully ask that visitors avoid live translation during the tour, as it may cause disruption for others.