Assistant Manager - Recruiting Now
The Chocolatarium is one of Edinburgh’s best-loved visitor attractions, boasting a 98% 5-star rating from visitors! Located in Edinburgh’s historic Old Town, we are a chocolate-themed visitor attraction where guests can discover the wonders of chocolate through engaging tours. We also have a well-stocked gift shop filled with delicious treats and online chocolate store.
We are currently looking for a hard-working, organised, responsible, proactive, and friendly Assistant Manager to support the business in running the day-to-day operations.
Who We’re Looking For
The ideal candidate is a brilliant communicator, warm and approachable, with a proven track record of delivering exceptional customer service, ideally in the visitor attraction sector. You’ll be confident in managing a small team, fostering a supportive working environment, and delivering an unforgettable experience for visitors.
While experience in chocolate is not essential, a passion for it certainly is! During your training, you will become an expert in chocolate, with ongoing opportunities to learn more about this fascinating industry. Don't worry if you're lactose intolerant or vegan, as long as you love chocolate!
Key Responsibilities
- Duty Manager Role: Take responsibility for the smooth running of the attraction in the absence of the Attraction Manager, including rota management and sickness cover
- Guiding Tours: Lead and deliver fun, engaging, and informative tours that consistently earn 5-star reviews.
- Tour Preparation & Cleanup: Set up for and tidy up after tours to ensure a smooth, professional operation.
- Gift Shop Operations: Serve customers, maintain stock, and ensure the shop is always presented to the highest standard.
- Customer Service and Managing Tour Bookings: Respond to customer email and social media inquiries, handle group and special event bookings, handle complaints, and ensure a high level of customer satisfaction.
- Inventory Management: Help manage deliveries, orders, and supplies for both the tours and the gift shop.
- Supervising, Training and Recruitment: Assist in recruiting, training, and managing a team of guides, fostering a supportive and positive team environment.
- Strategy & Improvements: In time, suggest and implement new tour ideas and strategies to attract more visitors and enhance their experience.
- Operations & Compliance: Ensure all staff follow company policies and maintain health and safety standards.
Depending on the interests and career goals of the successful candidate, the may be involved in other aspects of the business such as marketing, chocolateering or product development.
Essential Skills & Experience
- A brilliant tour guide with a proven track record of consistent 5-star reviews and passion for providing an unforgettable visitor experience.
- Adaptable and flexible mindset, essential for working in a dynamic, growing company and positive, can-do attitude.
- Ability to manage and support staff and willingness to take on responsibilities.
- Ability to remain calm under pressure and troubleshoot tricky situations.
- Computer literacy.
- Ability to take on an on-site, full-time role (37.5 hours per week) that will include evening and weekend working.
Salary: £28,000 per annum
How to Apply
If you are ready for a new challenge and feel you have the right skills, experience, and passion for this role, we’d love to hear from you!
Please send your CV and a short covering letter to [email protected] and complete the Assistant Manager Application Form on the Work for Us page of our website.
Chocolate Tour Guide
Tour Guide Roles
The best Tour Guide job in Edinburgh for friendly, enthusiastic and hard-working chocolate lovers!
Share the joys of chocolate with visitors from the UK and around the world as a Chocolate Tour Guide at one of Edinburgh’s newest attractions (voted #1 best food experience in the UK, Trip Advisor 2023)!
You'll join our team of friendly, vibrant and sociable Guides and become an expert in all things chocolate! The role particularly suits Teachers or Activity Leaders with an engaging personality, Actors or anyone with a performing background as well as friendly and outgoing college or uni students from any background.
The Job
The rate of pay is £12.50/hour plus tips and shifts are usually around 7 - 9 hours long with some shorter shifts available. Working times vary but are usually between 8am and 10.30pm and often include weekends. Most guides work between 2 and 4 shifts per week.
Some Guides work all year round and other Guides are seasonal staff who work mostly in the busy holiday periods.
The role of Chocolate Tour Guide involves:
• guiding tours (based in the premises only). The tours may be for tourists, primary school groups, language school groups, children’s birthday parties, corporate groups, student groups, hen parties, etc.
• serving customers in the gift shop after the tour
• preparing before the tour
• cleaning and tidying up after the tours (chocolate is messy!)
The training process will involve getting to know, and becoming an expert in chocolate and the chocolate production process.
Full, paid training will be given.
What we are looking for
The ideal candidate will be an enthusiastic and warm person who can manage groups of people and provide wonderful, unforgettable experiences for visitors while being a friendly, supportive and hard-working colleague.
Essential
The ideal candidate will have:
• experience in a customer-facing role
• adaptability and flexibility
• passion and enthusiasm for providing unforgettable visitor experiences and excellent customer care
• passion and enthusiasm for chocolate
• reliability, reliability, reliability
• hard-working and able to clean/tidy up quickly and thoroughly
• a positive, can-do attitude
• a well-presented appearance
• a C1 or above level of English
Desirable
It is an advantage if:
• you have worked as a Tour Guide
• you are an Actor or performer
• you have worked as a Group or Activity Leader
• you have worked as an English Teacher
• you have worked with children
• you speak a second language
• you have experience in a retail environment
To Apply
- First answer the Guide Application Questionnaire. The questions take less than 5 minutes and help us to be able to quickly and fairly compare candidates.
- Send your CV to [email protected].
Good luck with your application!
Equal Opportunities
We recognize that it is unlawful, unethical and against the best interests of both The Chocolatarium and individuals for an employer to discriminate against a candidate for a job because of their age, disability, race, religion or belief, sex, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity in any part of the recruitment process. The Chocolatarium will treat all applications fairly and equally and adhere to the Equal Opportunities legislation.