Accessibility
A diagram of The Chocolatarium is available here to help you decide if a visit would be right for you. Please get in touch if you have any questions.
Is The Chocolatarium's building wheelchair accessible?
We regret that we are not yet able to provide access for wheelchair users due to entrance steps and a historical, narrow doorway.
Folding/narrow wheelchairs can be used but please note that there are 3 steps and the entrance, 3 steps between two rooms and 3 steps to access the toilets.
A diagram of the premises which photographs and doorway sizes is available here: Chocolatarium Diagram.
Is the tour suitable for someone with mobility issues?
The tours are suitable for the majority of people with mobility issues who are not wheelchair dependant and can step down 3 stairs.
Seating
Jungle Room – mixture of bench seating and backed chairs. Please let us know if you require a backed chair.
Factory Kitchen – usually standing but a portable chair and raised chair (at a suitable height for the chocolate-making counter) are available. Let your Guide know you would like to use these on arrival.
Tasting Room – backed chair seating.
Stairs
There are 3 steps and the entrance, 3 steps between two rooms and 3 steps to access the toilets.
Folding/narrow wheelchairs can be used.
Picking up/dropping off
There is no public parking directly in front of the building. However, visitors are welcome to be dropped off a little early and taken to a seat if required.
Is the tour suitable for someone who is blind or partially sighted?
Many blind and partially sighted people have enjoyed a tour at The Chocolatarium.
Assistance dogs are of course welcome.
If you would like to arrive a little early to become familiar with the space, please get in touch and one of our staff will be ready to welcome you.
If there is any other way in which we can support your visit, please let us know.
Do you offer a discount for carers?
Yes. Please email us for a carer discount code.
Is the tour suitable for someone with a learning disability?
As the range of learning disabilities can be so wide, you may wish to get in touch to ask for more specific information. However, some key points are:
- Many people with a wide range of learning disabilities have enjoyed a Chocolatarium tour
- The tour is designed for those with a minimum cognitive ability of primary school-age children
- The tour includes a wide variety of visual aids, props and products to touch, smell and taste which are often helpful to those with learning disabilities
- For those with specific requirements, please get in touch in advance to find out of the tour would be right for you and to let us know how you or your carer can best be supported.
Is the tour suitable for someone with a hearing impairment?
If you would like a visual guide of the key points that our guide is making at each part of the tour, please let us know and we will have this ready for your arrival.
We also have a hearing loop system that can be used to hear your Guide more clearly. If possible, please let us know in advance so we can get this ready for you.